Refund policy

Damaged, faulty, or incorrect products:

If you order arrives damaged, contains the wrong item, or a product is faulty or does not match the description, contact us as soon as possible. Please provide your order number, a description of the issue, and clear photos or a video where helpful.

We will review the issue and arrange an appropriate remedy, such as repair, replacement, or refund, in accordance with applicable law. We will provide return instructions where a return is needed. Please do not send an item back before contacting us.

Damage caused by improper installation, misuse, or modification is not covered as a product fault. For safety, electrical products should be installed and used according to their instructions.